Sales and Returns
All sales are final. We gladly offer exchanges for defective products.
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To complete your return, we require a receipt or proof of purchase.
The product must not be damaged by misuse.
There are certain situations where only partial refunds are granted: (if applicable)
* Shipping costs are non-refundable
* Discounts are non-refundable
Refunds (if applicable)
One your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged by shipping. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Kiwi Industries LLC, PO BOX 4143, Lafayette, IN 47903, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.